Investment Provider FAQs |
If the plan has delegated its compliance monitoring to PlanConnectSM, are there any changes in how we process a transaction?
You should not process withdrawal transactions (e.g., loan, hardship withdrawal, unforeseeable emergency withdrawal, in-service withdrawal, plan-to-plan transfer, exchange, rollover, etc.) until you receive a PlanConnect® “Certificate of Approval” for that specific client and transaction.
If you have any questions regarding the transactions subject to the approval process for a specific plan, please contact PlanConnect® at (800) 923-6669 or e-mail us at support@planconnect.com.
